Return Policy
Returns & Refunds Policy
We understand how important your special moments are, and we’re committed to making sure everything is perfect. If you’re not completely satisfied with your order, we’re here to help.
100% Money-Back Guarantee
Your satisfaction is our top priority. If you’re unhappy with your purchase, contact us within 14 days to arrange a return. Simply email us at sales@weddingshopau.com.au with the following details:
- Your name
- Address
- Order date
- Product name
- Reason for return
Easy Returns Policy
We offer hassle-free returns within 14 days of receipt for a full refund. Items must be unused and returned in their original packaging. Please note, customers are responsible for return shipping costs unless the item is incorrect, damaged, or faulty.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, email us with a photo of the issue. Our Customer Service team will assist you promptly and cover return shipping costs if necessary.
Important Notes
- Returns are accepted under our 14-Day Money-Back Guarantee from the purchase date.
- All items must be returned in their original condition, including all packaging components.
We’re dedicated to making things right and ensuring your experience with us is as seamless as possible.