Frequently Asked Questions

General Questions

Q: Where are you based?
A: We are an online store based in Brisbane Queensland, providing convenient access to wedding and hens party accessories nationwide.

Q: Do you have a physical store?
A: No, we operate exclusively online, which allows us to offer competitive pricing and deliver directly to your door.

Q: Do you ship Australia-wide?
A: Yes, we offer shipping to all states and territories across Australia.

 

Orders and Shipping

Q: How long does shipping take?
A: Shipping times vary depending on your location. Typically, delivery takes 3–7 business days. Express shipping is also available for faster delivery.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and the size of your order. We also offer free shipping for orders over a certain amount—please check our homepage for current promotions.

Q: Do you offer express shipping?
A: Yes, express shipping is available at an additional cost. Delivery typically takes 1–3 business days.

Q: Can I track my order?
A: Yes, once your order has been dispatched, you will receive a tracking number via email to monitor its progress.

Q: Do you ship internationally?
A: At this time, we only ship within Australia.

 

Returns and Exchanges

Q: What is your return policy?
A: We accept returns on non-personalised items within 14 days of delivery, provided they are unused and in their original packaging. Personalised items cannot be returned unless faulty.

Q: What happens if I receive a damaged or incorrect item?
A: If your order arrives damaged or incorrect, please contact us within 48 hours of receiving it, and we’ll arrange a replacement or refund.

 

Hens Party-Specific Questions

Q: What items do you stock for hens parties?
A: We offer a wide range of hens party accessories, including sashes, veils, games, balloons, party decorations, and more.

Q: Do you have packs for hens parties?
A: Yes, we offer pre-made hens party packs that include everything you need to celebrate. Custom packs are also available upon request.